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Return policy

It is very easy to return something you have bought in store.

Our Extended Christmas Returns Policy

Shop with confidence this Christmas with our extended festive returns policy, valid from 16th October 2020 to 19th January 2021. 

Items purchased during this time can be exchanged or returned for a gift card or full refund. 

Our normal conditions of return apply, so the item must be in its original condition and be accompanied by a valid receipt, or a gift receipt if items have been purchased as Christmas gifts.

If you need to further discuss your return, please contact us at customerservice@tjxeurope.com

  • Return your purchase in store within 28 days with a receipt as proof of purchase for a full refund
  • Merchandise must be unused and in its original condition including packaging and labelling
  • Pierced jewellery and gift cards are excluded from our returns policy
  • If you paid by credit or debit card any refund must go to the card you used to purchase
  • If you paid by gift card the refund will go on to another gift card
  • Gift receipts can be used to return an item for exchange or gift card but not a refund
  • Homesense items cannot be returned to a TK Maxx store.
IMPORTANT SAFETY NOTICE
Product Recall

Here at Homesense, we’re not quite like anywhere else.

Whether you’re a modernist, maximalist, Scandi-enthusiast or in a rhapsody over boho, we’ve got aisles and aisles of everyday essentials and fab finds, all at irresistible prices.
From must haves to just-loves and *shrugs shoulders* just-because, switch up your space until it’s just the way you want it. We don’t have a house style, so you can play with yours.

Let’s get acquainted >

If you do have concerns and need to speak to us about our returns policy,
then please contact us at customerservice@tjxeurope.com rather than trying to call.

Our customer service team is working remotely and although we can answer calls, it is taking us a little longer, so email is best.
You can also check our returns policy here