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Frequently Asked Questions

Shopping in a HomeSense store

Where's my nearest HomeSense store?

Where's my nearest HomeSense store?

That's easy. Find out here.

I want to find a particular product in a HomeSense store. Can you track it down for me?

I want to find a particular product in a HomeSense store. Can you track it down for me?

That's the thing with unique finds...unfortunately not. Thousands of new arrivals come in store every day. Not only does this mean oodles of choice for you, but it also means that no two stores can offer the same goodies at the same time. For this reason, we are unable to offer you a tracking service. But we can offer you savings of up to 60% every day on branded and unique homeware. So that's the beauty of it.

What are your top tips for shopping at HomeSense?

What are your top tips for shopping at HomeSense?

Be ready to find something amazing you didn't set out for. Don't worry about being matchy-matchy, and you'll find more unique pieces you love. Check back often because we get new deliveries every day. Read more here.

What is your refund and exchange policy?

What is your refund and exchange policy?

Click here for our Returns policy

How do I find out more about HomeSense?

How do I find out more about HomeSense?

We are unable to answer any individual requests for information for example for student projects, but you can find a whole host of information on our website by clicking on the link at the bottom of the home page to The TJX Companies or the How do we do it page which you will find under About Us.

How do I apply for a job at HomeSense?

How do I apply for a job at HomeSense?

Click here to find out about exciting job opportunities at HomeSense.

IMPORTANT SAFETY NOTICE
Product Recall

Here at Homesense, we’re not quite like anywhere else.

Whether you’re a modernist, maximalist, Scandi-enthusiast or in a rhapsody over boho, we’ve got aisles and aisles of everyday essentials and fab finds, all at irresistible prices.
From must haves to just-loves and *shrugs shoulders* just-because, switch up your space until it’s just the way you want it. We don’t have a house style, so you can play with yours.

Let’s get acquainted >

If you do have concerns and need to speak to us about our returns policy,
then please contact us at customerservice@tjxeurope.com rather than trying to call.

Our customer service team is working remotely and although we can answer calls, it is taking us a little longer, so email is best.
You can also check our returns policy here