Homelovers, we can’t wait to welcome you back. As always, safety is a priority and to find out more about the changes we’ve made to help support safe shopping in our stores, please read below.
We’re extending the opening hours in some of our stores, you can check your local store's opening hours here.
We hope to see you real soon, until then… huge love, Homelovers.
Safety is a priority
We’ve focused on three key areas in line with the latest government guidelines:
• Supporting personal protection practices for our associates
• Implementing social distancing procedures
• Enhanced cleaning of our stores and sanitisation of equipment
Some of the changes we’ve made include making personal protective equipment available to our associates, providing opportunities for hand-sanitisation throughout the working day and helping our associates maintain safe social distancing in line with government guidelines by changing the layout of our stores.
We’ve enhanced the cleaning of our stores and sanitisation of our equipment, and you will find a hand sanitisation station as you enter. We have also installed safety screens at our tills and we’ll also be asking you to pay by contactless payment if you can. The limit has been temporarily raised to £45 to make this more convenient for everyone. Also, in line with local government requirements, we’ll ask all customers to wear a face covering while shopping in our stores.
Returns & refunds questions
If you had any items to return while our stores were closed, you’ll be pleased to know we have extended our returns policy and it can be viewed here.
We’re happy to help you with any queries. Please note, our customer service team is working remotely, and it’s taking us a little longer to answer our calls. Email is currently the best way to reach us – full details of how to contact us can be found here.