Our Customer Service team is available:
09.00 - 18.00 Monday to Friday
09.00 - 17.00 Saturday
Customer Service Team
TK Maxx and Homesense
50 Clarendon Road
Our switchboard number is +44 (0) 1923 473000.
We are available from 09:00 to 17:00 Mon to Fri.
For Property enquiries, click here.
For Store Development enquiries, click here.
For images and look books visit www.prshots.com/archive/get/homesense
If we get something wrong then we’ll work hard to put it right. If you have a complaint it’s best to try and resolve it at the time with the store concerned or with our Customer Service team using the contact details above.
In the unlikely event that our Customer Service team are unable to resolve your complaint, and you are still not satisfied following the conclusion of our complaints handling procedure you may refer your complaint to The Retail Ombudsman which is a certified Alternative Dispute Resolution Provider. We will respond to any complaint referred to us by them.
The Retail Ombudsman, 33 floor Euston Towers, 286 Euston Road, London, NW1 3DP
Tel: 0845 680 3548
If you do have concerns and need to speak to us about our returns policy,
then please contact us at firstname.lastname@example.org rather than trying to call.
Our customer service team is working remotely and although we can answer calls, it is taking us a little longer, so email is best.
You can also check our returns policy here