Terms and conditions

HomeSense is owned and operated by TJX UK, a subsidiary of The TJX Companies Inc.

TJX UK is registered in England and Wales.

Registration Number: 3094828. VAT Registration Number: 662563524

Registered address: 50 Clarendon Road, Watford, WD17 1TX.

Access to and use of this website is subject to the following terms and conditions. By using this website you are agreeing to be bound by our Terms and Conditions and our Privacy Policy.

The Terms and Conditions may be changed or updated by TJX UK from time to time and without prior notice. We will indicate at the top of the Terms and Conditions the date on which they were last updated and any use of the site following such a change assumes acceptance of the new Terms and Conditions.

Last updated 27th July 2015

GENERAL TERMS OF USE
GIFT CARD
TERMS GOVERNING WEB CONTENT AND ITS USE
PRIVACY POLICY
LEGAL CLAUSES

 

General Terms and Conditions

You may use the website only in accordance with these Terms and Conditions and, in any event, for lawful and proper purposes which include complying with all applicable laws, regulations and codes of practice within the UK and any other jurisdiction from which you are accessing the site.

In using the site you agree that you:

  • will provide true, accurate, current, complete and non misleading information on any registration form or as otherwise reasonably requested by TJX UK
  • will not disclose any unauthorised, false or fraudulent details
  • will not post, transmit or otherwise disseminate any information on or via the website which is or may be harmful, vulgar, obscene, defamatory, harmful, tortuous, racist or otherwise illegal or offensive
  • will not post, transmit or otherwise disseminate any materials that infringe the proprietary rights of any third party including intellectual property rights and rights of privacy
  • If you are provided with a User ID, password or other information as part of our procedures it is your responsibility to treat such information as confidential and not disclose it to any third party. TJX reserves the right to disable any User ID or password either chosen by you or allocated by TJX in the event that TJX believe you may have failed to comply with the Terms and Conditions.
  • You are responsible for your method of access to this website. You are also responsible to ensure that all persons accessing this website through your internet connection are aware and in compliance with their Terms and Conditions.
  • TJX UK will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary materialdue to your use of this website or to your downloading of any material posted on it, or on any website linked to it.

Terms under which this website is provided

Access to this site is provided on a temporary basis and we reserve the right at any time to

  • withdraw or amend the service without notice
  • to withdraw access to some or all of the site
  • to suspend some or all of the services offered
  • remove goods , featured jobs or promotions from the site
  • cancel your registration and/or account without prior notice
  • report any breach under the Computer Misuse Act 1990 to the relevant law enforcement authorities and disclose your identity to them
  • deny access to the website where we reasonably believe (in our absolute discretion) that a user is in breach of any of these Terms and Conditions or our Privacy Policy

Gift Cards

1. Gift card terms of use

Gift Cards

Gift cards can be purchased in store and online for HomeSense and TK Maxx.

Terms and Conditions of use

1. HomeSense gift cards can be used in HomeSense and TK Maxx stores. A gift card can only be used in the country in which it was purchased.

2. There are two types of gift card. An open value gift card remains open and further amounts can be added to it at any time up to a maximum value of £999.99. A specified value gift card has a fixed amount when purchased and further amounts cannot be added. Ask in store if you are not sure which gift card you have.

3. Gift cards can only be used for the purchase of merchandise. No more than five gift cards can be used in one transaction. Gift cards purchased in store cannot be returned or exchanged for cash.

4. The holder of the gift card is responsible for its security. Lost, stolen or damaged gift cards will not be replaced.

5. Purchases made with a gift card will be deducted from the balance until it reaches zero. No change will be given, so the remaining balance will stay on the gift card and can be spent on future purchases. If the purchase price exceeds the amount available to spend on the gift card, the remaining balance can be settled via another accepted payment method. You can check your balance in store or online at www.homesense.com

6. The cost of anything you buy with a gift card and return to store in accordance with the TK Maxx and HomeSense Returns Policy will be refunded to a gift card. This does not affect your statutory rights. See full details of our Returns Policy by clicking here.

7. The funds on your gift card are not covered by the Financial Services Compensation scheme.

Additional Terms and Conditions for Gift Cards purchased online

For full terms and conditions for gift cards purchased online please see our gift card order page.

TERMS GOVERNING WEB CONTENT AND ITS USE

Linking to this web site

You may link to this website according to the following guidelines. We reserve the right to withdraw linking permission without notice if we believe these guidelines are not followed.

  • The link must be done in a way that is fair and legal and neither damages nor takes advantage of our reputation
  • The link must not suggest any form of association, approval or endorsement on our part where none exists
  • You must not establish a link from any website that is not owned by you.
  • The website must not be framed on any other site.
  • The link must be made to the home page only.

Links to other websites

Our website may contain links to sites not owned or operated by TJX UK. These links are not intended to be referrals or endorsements of the linked sites and TJX UK provide them for your convenience only. TJX UK are not responsible or liable for any part of the linked site including any information presented. You should familiarise yourself with the terms and conditions and privacy policy of the linked site.

Our website may also contain links to other sites operated by TJX UK. We advise you to review the legal, privacy and security information for each such site to which you link as the terms and conditions and privacy policies may vary slightly from site to site.

Copyright, Trade Mark and other Intellectual Property Rights

Except as otherwise expressly noted, all images, illustrations, designs (including product designs), graphics, icons, photographs, text, audio clips, video clips and other materials that appear as part of the website as well as the selection, arrangement and organisation of the foregoing and the website as a whole (collectively "Content") are subject to copyright, trade mark, service mark, trade dress and/or other intellectual property rights or licences and rights of publicity and privacy, all worldwide rights, titles and interest in and to which are owned by, licensed or which may otherwise be used by TJX UK, TK Maxx, HomeSense or our suppliers. All software used on this website is the property of TJX UK, its suppliers or third party suppliers as applicable and is protected by UK and international copyright and other intellectual property laws.

Guidelines for use

  • You may print off one copy, and may download extracts, of any page(s) from the website for your personal reference and you may draw the attention of others within your organisation to material posted on the website
  • You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
  • Our status (and that of any identified contributors) as authors of material on the website must always be acknowledged
  • You must not use any part of the content on the website for commercial purposes without obtaining a licence to do so from us or our licensors
  • If you print off, copy or download any part of the website in breach of these terms and conditions, your right to use the website will cease immediately and you must, at our option, return or destroy any copies of materials you may have made.

Submission and uploading material to our website

Other than personal information which is subject to our Privacy Policy, all comments, blogs, feedback, suggestions, ideas, original materials such as stories, artwork, computer code or product and marketing ideas and any other submissions disclosed, submitted or offered to TJX UK on or through the website or otherwise disclosed, submitted or offered by you to us (collectively "Submissions") shall be and remain the property of TJX UK.

Such disclosure, submission or offer of Submissions and your agreement to these Terms and Conditions shall constitute an assignment to TJX UK of any intellectual property rights.

You warrant that any Submissions comply with those standards, and you indemnify us for any breach of that warranty. As such TJX UK will own exclusively all such rights, titles and interests and shall have the right to use, reproduce, create derivative works based upon, disclose, publish, distribute, display and publicly perform, any Submissions and not be limited in any way in its use, commercial or otherwise of any Submissions.

Further, TJX shall be under no obligation to maintain any Submissions in confidence, pay to users any compensation or royalties for any Submissions or provide attribution to any users for any Submissions. TJX UK shall have no obligation to keep confidential, use, return or review any Submissions.

TJX will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other use of the website.

Disclaimer of Liability

The website, its content, any material displayed on this website, any information available on or through this website and the software is provide "as is" and "as available" and without any guarantees, conditions or warranties of any kind, either express or implied, as to its accuracy to the fullest extent permitted pursuant to applicable laws.

Unless expressly stated to the contrary, to the fullest extent permitted by law, TK Maxx and its suppliers, content providers and advertisers will not be liable in contract, tort, (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Terms and Conditions for:

  • Any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings) or
  • Any loss of goodwill or reputation or
  • Any special or indirect losses suffered or incurred arising out of or in connection to this website or the linked sites and any materials posted thereon

TJX UK does not represent or warrant that your use of the website, or the operation or function of the website or any services offered in connection with the website will be uninterrupted or error free; that defects on the website will be corrected; or that the website or its server or any links are free of viruses or other harmful elements. TJX UK makes no representations or warranty that the website, materials, software or any product offered or purchased through the website is applicable or appropriate for use or access in locations outside the United Kingdom.

Nothing in these Terms and Conditions shall limit TJX UK's liability for death or personal injury arising from negligence, nor for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor for any other liability which cannot be excluded or limited by law.

  • You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text
  • Our status (and that of any identified contributors) as authors of material on the website must always be acknowledged.
  • You must not use any part of the content on the website for commercial purposes without obtaining a licence to do so from us or our licensors.
  • If you print off, copy or download any part of the website in breach of these terms and conditions, your right to use the website will cease immediately and you must, at our option, return or destroy any copies of materials you may have made

Indemnity

You agree to indemnify, defend and hold harmless TJX UK's directors, officers, employees, consultants, agents and affiliates, from any and all third-party claims, liability, damages and/or costs (including but not limited to, legal fees) arising from your use of this website or your breach of these Terms and Conditions.

Variation

TJX UK shall have the right in our absolute discretion at any time and without notice to amend, remove or vary the service and/or any page of this website.

Invalidity

If any part of the Terms and Conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms and Conditions will not be affected. All other terms will remain in full force and effect. So far as possible where any term or part of a term can be severed or removed to render the remaining part valid, the term shall be interpreted accordingly. Alternatively, you agree that the term shall be rectified and interpreted in such a way that closely ressembles the original meaning of the term as is permitted by law.

Waiver

If you breach these Terms and Conditions and we take no action, TJX UK will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

Governing Law and Jurisdiction

These Terms and Conditions are to be construed in accordance with the laws of England and, in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the English and Welsh courts.

Entire Agreement

The above Terms and Conditions, the Returns Policy and any emails regarding the services TJX UK provides constitute the entire agreement of the parties (TJX UK and the customer) and supersede any and all preceding and contemporaneous agreements between you and TJX UK. Any waiver of any provision of the Terms and Conditions will be effective only if in writing and signed by a Director of TJX UK.

How do I return something I bought in store?

Merchandise must be unused and in its original condition including packaging and labelling

Pierced jewellery and gift cards are excluded from our returns policy

If you paid by credit or debit card any refund will be to the original card you used to purchase

If you paid by gift card, the refund will go on to another gift card

Gift receipts can be used to return an item for exchange or gift card but not refund

HomeSense items cannot be returned to TKMaxx stores and must be returned to HomeSense stores only 

This does not affect your statutory rights.

Sometimes we have to refuse a refund or exchange usually because the item is outside the return period or is not in its original condition. Make sure you follow all the above to avoid any embarrassment.

 

 

#PimpMySpace Competition (October 2016)

Full Terms & Conditions

  1. This Promotion is open to residents of the United Kingdom aged 18 and over, excluding employees, directors and agents of TJX Limited, their group companies, their family members, or anyone else connected with this Promotion.
  2. Promotional Period: The Promotion runs from Monday 24th October 10:00am to November 18th 11:59PM GMT (Greenwich Mean Time).
  3. No purchase is necessary to enter but a valid Facebook or Twitter account and internet access are required.
  4. To Enter: Either - Visit the HomeSense Facebook page: https://Facebook.com/myhomesense, the HomeSense Twitter page https://twitter.com/homesenseuk or the HomeSense Instagram page https://www.instagram.com/homesenseuk/ within the Promotional Period and complete the entry requirement: upload an image of somewhere in your home, office, work space (or similar) showcasing HomeSense products using the hashtag #PimpMySpace
  5. Prize: HomeSense gift card worth £100 and a pair of tickets to the HomeSense Secret Summer Garden taking place on Wednesday 30th November (18:30 – 22:00) – more details found here https://www.eventbrite.co.uk/e/homesense-secret-summer-garden-tickets-28...
  6. HomeSense Gift cards and e-Vouchers are subject to HomeSense standard terms and conditions, available at: http://www.tkmaxx.com/terms-and-conditions/page/terms. Winners will receive their prizes within 28 days after winners’ confirmation and acceptance of their prizes.
  7. Only one entry per person is allowed.
  8. The prizes carry no cash value, are non-transferable and may not be substituted by the winner. No compensation will be payable if the winner is unable to use the prize as stated.
  9. Winner Selection: For your total confidence, winners will be selected randomly in a draw from all valid entries from Facebook received, within 21 working days of the end of the promotional period.
  10. Winner notification: Winners will be notified via a Facebook comment within 10 working days after the draw. Please ensure that your Twitter Privacy settings are set to Public in order to be able to view such messages. Those not contactable via reasonable means (after reasonable efforts) within 5 working days after initial notification may be disqualified and an alternative winning entrant may be awarded the prize on the same basis as described above.
  11. This promotion is in no way sponsored, endorsed or administered by, or associated with Facebook. You understand that you are providing information to the Promoter and not to Facebook. The information you provide will only be used for fulfilment of this promotion unless you have agreed to its use for any other purpose. By entering the promotion all participants agree to a complete liability release for Facebook.
  12. Bulk entries made from trade, consumer groups or third parties will not be accepted. Incomplete or illegible entries, by or via third parties or syndicates, entries by macros or other automated means (including systems which can be programmed to enter), and entries which do not satisfy the requirements of these terms and conditions in full will be disqualified and will not be counted. If it becomes apparent that a participant is using a computer(s) to circumvent this condition by, for example, the use of ‘script’, ‘brute force’, masking their identity by manipulating IP addresses, using identities other than their own or any other automated means in order to increase that participant’s entries into the prize draw in a way that is not consistent with the spirit of the promotion, that person’s entries will be disqualified and any prize award will be void.
  13. The Promoter reserves the right at its absolute discretion to disqualify entries which it considers do not comply with these terms and conditions or any participant who it reasonably believes has interfered with the fair running of this Promotion.
  14. The Promoter shall have the right, where necessary, to undertake all such action as is reasonable to protect itself against fraudulent or invalid claims including, without limitation, to require further verification as to the identity, age, and other relevant details of a participant.
  15. The Promoter reserves the right to publish the name and county of residence of the winner. The winner may be required to participate in the Promoter’s marketing and promotional activities and by entering the Promotion consents to such participation.
  16. Winners' names and counties may be obtained by emailing Customer Services at customerservice@tjxeurope.com within 6 weeks after 31st June 2016.
  17. The Promoter will only use the personal details supplied for the administration of the promotion and for no other purpose, unless we have your consent. The Promoter may disclose entrants’ personal information to its contractors and agents to assist in conducting this prize draw or communicating with entrants. See our privacy policy athttp://www.tkmaxx.com/privacy-and-c... The participant may withdraw consent to such use of personal information by writing to the Promoter or by using the opt-out process outlined in the Promoter’s privacy policy.
  18. The Promoter accepts no responsibility for entries that are lost, delayed or incomplete or cannot be entered.
  19. The Promoter cannot accept any responsibility for any damage, loss, liabilities, injury, costs, expenses or claims suffered by entrants as a result of entering the Promotion or accepting the prizes.
  20. By entering the Promotion you are deemed to have accepted these Terms and Conditions.
  21. The Promoter’s decision in all matters is final and binding and no correspondence will be entered into.
  22. The Promoter shall not be liable for any failure to comply with its obligations where the failure is caused by something outside its reasonable control or any other circumstances amounting to force majeure.
  23. This Promotion will be governed by laws of England and the jurisdiction of the Courts of England.

Promoter: TJX Limited, 50 Clarendon Road, Watford,WD17 1TX.

 

 

LEEDS HEADROW FREE DELIVERY

Full Terms and Conditions

  1. This Promotion is open to residents of United Kingdom aged 18 or over and who have received our press advertising invitation to enter this promotion, excluding employees of the Promoter, their families, agents or anyone else professionally connected with this promotion

  2. Promotion Period: Enter between 10.00 GMT on Thursday 23rd February 2017 until 17.30 GMT on Sunday 26th February 2017 and 09:00 GMT on Saturday 18th March 2017 until Sunday 19th March 2017

  3. Purchase is necessary to enter.

  4. The Reward: All customers who make a purchase at the HomeSense Leeds Headrow, 3 Broadgate, 26-28 The Headrow, Leeds, West Yorkshire, LS1 8EQ, will have the opportunity to receive free UK delivery

  5. The Free Delivery Reward must be booked in store when purchasing and are subject to availability.

  6. Maximum one Reward per person, per transaction, for each Promotion Period (5 in total).

  7. Rewards are non-transferable, non-refundable and there is no cash alternative.

  8. In the event of unforeseen circumstances the Promoter reserves the right to substitute the reward for an alternative of equal or greater value.

  9. Please allow up to 6 weeks for delivery from the date of purchase.

  10. The Promoter will only use the personal details supplied for the administration of the promotion and for no other purpose.Click to see our privacy policy here: http://www.tjx.com/privacy.html.  

  11. The Promoter cannot accept any responsibility for any damage, loss, injury suffered by any entrant entering the promotion or as a result of accepting or participating in any reward. Nothing shall exclude the Promoter’s liability for death or personal injury as a result of its negligence or generally for intent as well as for gross negligence.

  12. If for any reason the Promotion is not capable of running as planned for reasons including but not limited to tampering, unauthorised intervention, fraud or any other causes beyond the control of the Promoter which corrupt or affect the administration, security, fairness, integrity or proper conduct of this Promotion, the Promoter reserves the right (subject to any written directions given under applicable law) to cancel, terminate, modify or suspend the promotion.

  13. In the event of any dispute the decision of the Promoter is final and no correspondence will be entered into.

  14. If an act, omission, event or circumstance occurs which us beyond the reasonable control of the Promoter and which prevents the Promoter from complying with these terms and conditions the Promoter will not be liable for any failure to perform or delay in performing its obligation.

  15. By entering this Promotion, all participants will be deemed to have accepted and be bound by these terms and conditions.

  16. This Promotion is governed by English Law and participants submit to the exclusive jurisdiction of the English courts.

Promoter:  TJX Europe, 50 Clarendon Road, Watford, WD17 1TX.