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Privacy Policy
Last Updated 6th April 2011
Whenever you shop with us or make an enquiry to us you may share personal information with us. This Policy sets out how we collect this information and what we do to make sure it is safe in our hands. HomeSense and TK Maxx are trading names of TJX UK.
This Policy is the most up to date statement of our terms and takes precedence over any other statement on this site or in store. We will always indicate at the top of the policy when it was last updated.
If there are links to third part websites on our site, these will not be covered by this Policy and we strongly recommend you refer to the terms and conditions and Privacy Policy on the third party website.
If you have any questions or concerns about the Policy or about the security of your personal information, please do not hesitate to contact us at data_protection@tjxeurope.com
WHEN DO WE COLLECT PERSONAL INFORMATION
• When you use our website to buy gift cards
• When you go into our stores and are captured on the CCTV we use for Security
• When you buy products in our stores
• When you return something
• When you apply for a job
• When you enter a promotion or competition
• When you take part in customer research
• When you contact us with a comment, question or complaint
• When you agree to go on our mailing list
Note
If you are 16 or under you may browse our website but you may not register with us or make a purchase. We do not knowingly collect personal information from any person under the age of 16 and all our promotions have a minimum age of 16. Our stores may ask for proof of age if an item with an age restriction is purchased and it is unclear to the associate that you are over the applicable age.
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WHAT INFORMATION DO WE COLLECT ABOUT YOU AND HOW DO WE USE IT?
The sort of information we collect depends on what you need us to do for you, or how much information we need to identify who you are and resolve your query.
• Your name and address so we can make sure a gift card order reaches you
• Your email address so we can set up an online account for you, send you important information relating to your order and send you marketing emails if you ask us to (click here to see how you can request marketing emails or ask us not to send them).
• Your IP address so we can use appropriate cookies to help your visits to our website (click here to see how we use Cookies)
• Your signature when you bring a return to our store to acknowledge receipt of the refund and help us guard against theft
• Other personal details such as date of birth, gender and shopping habits appropriate to a specific promotion or competition
• Footage of you that is captured on CCTV when you are on our premises. We use CCTV for safety and security purposes and for the prevention and detection of crime
• Your contact details if you enter a competition
In addition we might use the personal information you provide for our internal purposes, for example, website administration, analysis, reporting and compliance purposes or to improve merchandise selections, enhance customer service or invite you to get involved in customer research.
HOW DO WE PROTECT YOUR PERSONAL INFORMATION
We maintain appropriate administrative, technical and physical security safeguards to protect against loss, misuse or unauthorised access, disclosure, alteration or destruction of the personal information you provide on our website, in our stores and through other means.
HOW CAN YOU GET ACCESS TO ANY INFORMATION WE HAVE ABOUT YOU?
You may request a copy of the personal information held about you, and you have the right to have any inaccuracies on record about you corrected. TJX charges •10 for UK requests and will require you to prove your identity before providing any data. Send any requests for access, or queries regarding access, to the Data Protection Officer, TJX Europe, 50 Clarendon Road, Watford, WD17 1TX or email data_protection@tjxeurope.com.
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OUR MAILING LIST • GETTING ON AND GETTING OFF!
When you use our website, receive an email from us, or enter a competition you will get the opportunity to subscribe to our mailing list for our email newsletter •Friends of HomeSense which keep you up to date with new and exciting products arriving in our stores and online.
If you no longer wish to receive our emails there are several ways you can unsubscribe.
• Click on the "Unsubscribe" link at the bottom of every Friends of HomeSense email. This will open a new page and you will need to make sure that the email address on this page is the same as the one you used to sign up. Once you are happy that this is the case, click "Unsubscribe"
• Contact Us and we will remove you from the list. Click here for contact details.
DO YOU SHARE MY INFORMATION WITH ANYONE ELSE?
We do not sell or otherwise disclose any personal information about our customers, visitors to our website or those applying for a job except as described in this Privacy Notice or as otherwise agreed with you.
We use third parties to perform services on our behalf for example:
• When you buy Store Gift cards from our website. Our store gift cards are provided by Voucher Express who will ask for the relevant details to take payment for a gift card and send it to the recipient.
• When you apply for a job with us online. See How do we Protect your Information when you Apply for a Job?
When we use third parties to perform services for us they may only use personal information strictly as instructed and never for their own purposes.
TK Maxx and HomeSense are owned and operated by TJX UK, a subsidiary of The TJX Companies, Inc in the US. We may share the information you provide with members of our group and, in certain circumstances, with our joint marketing partners.
In the event that we run a promotion in conjunction with another sponsor, your personal information may be shared with such sponsors, but this will be specified at the time of collection. We do not control the use, disclosure or security of your personal information by other sponsors, so we recommend you carefully review their Privacy Notice.
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In addition we may disclose information
• If we are required to do so by law or legal process
• To law enforcement agencies
• When we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation or suspected or actual illegal activity
• If TJX merges, sells or disposes of any part of its business or assets, which includes customer information.
WHAT ARE COOKIES AND WEB BEACONS AND HOW DO WE USE THEM?
Cookies are bits of text that are placed on your computer's hard drive when you visit certain websites. We use cookies to tell us whether you have visited us before or if you are a new visitor, and they help us identify features of our site which may interest you the most. When you save preferences on a particular site you activate a cookie from that site and that's what causes the site to recognise your preferences every time you access the site from the same computer.
We sometimes use a third party to help us analyse the information we get from cookies and we use this information to improve the appearance of our website and make it easier for customers to use.
If you are not happy about receiving cookies, most Internet browsers will tell you how to stop accepting new cookies, how to request alerts when you receive a new cookie and how to disable existing cookies. Some useful information about cookies can be found at www.aboutcookies.org. We should point out, however, that cookies in general help you to benefit from the features of a website and without them you may not be able to take full advantage of what the website has to offer.
Web beacons (also known as Internet tags, pixel tags and clear GIFs) allow permitted third parties to obtain information such as the IP address of the computer, the details of the page on which the beacon appears, the time the page containing the beacon was used, the type of browser used to view it and the information in the cookies which the third party has set. We use beacons to measure how effective our advertising has been, and any third parties we use are contractually restricted from using any personal data collected for their own or others' purposes.
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HOW DO WE PROTECT YOUR INFORMATION WHEN YOU APPLY FOR A JOB
When applying for a job online with TJX you can submit your CV and other relevant personal information on our website. We will ask you to register your details by providing an email address and password. Any information you provide is maintained in a database which is managed on our behalf by a service provider in the US. They are authorised to use the information only in connection with hosting, managing and maintaining our CV database and they can process your data only in accordance with our instructions. We use the information you submit to process your application.
If you apply for a job by submitting an application form to our stores or by post, we will retain it securely for a limited period relevant to the vacancies available.
We will share your information only as requested by you or in accordance with the statements in this Privacy Policy. Information for unsuccessful candidates will be destroyed within a reasonable period once the vacancy and other suitable vacancies have been filled or the search otherwise concluded.
