Frequently Asked Questions

I want to find that special something in a HomeSense store. Can you track it down for me?

 

Where is my nearest HomeSense store?

 

How on earth can you offer such big savings on amazing homewares?

 

So what's the difference between HomeSense and a department store or a boutique?

 

Is there a difference between a HomeSense store and a discount store?

 

Can you hold on to items for me at HomeSense?

 

Can I purchase items online yet?

 

How do I find out if HomeSense has a job that's perfect for me?

 

What is your refund policy like?

 

I'm a potential supplier/vendor. Who should I get in touch with?

 

Q. I want to find that special something in a HomeSense store. Can you track it down for me?

 

Thousands of new items arrive in our stores every day. Not only does this mean more choice and variety for you, it also means that no two stores offer the same products at the same time. For this reason, we are unable to provide a tracking service. But we can promise you one thing -savings of up to 60% every day on quality branded homeware, every time you visit.
 

 

 

Use our online store finder to find out where your nearest store is. It's that simple. You're just one click away from the best quality homeware at down-to-earth prices.
 

 

 

We can give you great quality home furnishings at up to 60% off because we buy differently. Unlike other stores, we don't go out far in advance and buy a set range we keep all season. Our buyers are true homeware experts who spend every single day travelling the world looking out for great quality, current season finds that can be delivered straight to our stores. And because we don't have posh displays and big storage rooms we make lots of savings that we can ultimately pass on to our customers.

Q.  So what's the difference between HomeSense and a department store or a boutique?

 

At HomeSense we offer the same quality brands as a department store or boutique, but for up to 60% less. And unlike other stores, who display the same products for the whole season, we offer an ever-changing range of unique items with all stores receiving daily deliveries of new styles.
 

 

 

Quality and value are the biggest differences. We only offer high quality homewares from the very best brands and suppliers. Items at discount stores are produced to be sold cheaply, whereas items you find in HomeSense will have been originally produced for a much higher selling price. 

 

 

With new styles being delivered daily to all HomeSense stores, our stock has to move fast. This means we can't put items on hold. So when you see a great deal, get it quick, because it won't be there for long.

 

 

No, but click here to find your nearest store
 

 

 

We're always on the lookout for talented people. With more stores opening soon, we've exciting positions on offer all the time. To find out what's new and discover a better place to work visit Careers at HomeSense.
 

 

 

We hope you enjoy your purchase. If not, just return it to us within 14 days in its original packaging with your receipt and we'll give you a full refund or exchange. Your statutory rights are not affected.
 

 

 

Please direct any enquiries to: 

HomeSense Head Office, 50 Clarendon Road, Watford, Hertfordshire, WD17 1TX. 

 

If you have any other questions, drop a quick email to our Customer Service Department, and they'll be happy to answer them.